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Replacement & Refund Policy – Lotus Petalss

Last updated: 14 May 2026

At Lotus Petalss, every order is prepared with care, intention, and attention to quality. Since many of our products are spiritual, handcrafted, ritualistic, natural, or sourced from different artisans and suppliers, slight variations in color, texture, shape, size, or appearance are natural and should not be considered defects.

General Policy

By placing an order or booking a service with us, you agree to this Refund & Return Policy.

Because many of our items are spiritual tools and energy products, we follow strict hygiene and energetic‑safety standards. This means not all items are eligible for return.

Physical Products Replacement Policy

Eligibility for Replacement

We offer replacements only under the following conditions:

  • Wrong product delivered

  • Damaged product received

  • Missing item(s) in the package

  • Product received in severely defective condition

To be eligible for a replacement:

  • The issue must be reported within 72 hours of delivery.

  • An unboxing video from the beginning of opening the sealed package is mandatory.

  • Clear videos of the issue must be shared. Please Note: Not images.

  • The product must remain unused and in its original packaging.

Without a proper unboxing video, replacement requests may not be accepted.

Non-Eligible Cases for Replacement

Replacement requests will not be accepted for:

  • Minor color, texture, shape, or size variations in crystals, herbs, candles, incense, woods, stones, or handmade items

  • Natural cracks, inclusions, marks, patterns, or uneven formations in crystals and stones

  • Fragrance preferences or subjective dislike of aroma-based products

  • Delays caused by courier companies, weather conditions, customs, festivals, strikes, or unforeseen circumstances

  • Change of mind after purchase

  • Improper handling, storage, or misuse after delivery

  • Energetic/spiritual expectations not being met

Spiritual and metaphysical products work differently for every individual depending on intention, belief, consistency, energy alignment, and personal circumstances. Therefore, results cannot be guaranteed.

Replacement Process

Once your request is reviewed and approved:

  • A replacement product will be dispatched within the available processing timeline.

  • In cases where the same product is unavailable, a similar-value replacement or store credit may be offered.

  • Customers may be requested to return the original item in certain cases.

  • Return shipping instructions (if applicable) will be shared by our support team.

Lotus Petalss reserves the right to deny replacement requests if the provided proof is incomplete, edited, suspicious, or submitted beyond the allowed timeline.

Shipping Policy

  • Orders are processed within the mentioned timeline unless otherwise stated.

  • Delivery timelines may vary depending on location and courier service availability.

  • Customers are responsible for providing accurate shipping details.

  • Lotus Petalss will not be responsible for delays or delivery failures caused by incorrect address/contact details shared by the customer.

No Refund Policy

Digital Products & Courses

  • All digital products, recorded workshops, PDFs, online courses, downloadable content, and spiritual educational material are strictly non-refundable and non-transferable due to their digital nature.

  • Once access is shared, no cancellations or refunds will be provided under any circumstances.

1:1 Sessions & Bookings

  • All tarot readings, healing sessions, consultations, occult guidance sessions, and spiritual appointments are non-refundable.

  • Rescheduling may be allowed with prior notice of 24 hours depending on availability.

  • Missed appointments without prior notice may not be compensated or rescheduled.

  • Sessions are offered for spiritual guidance purposes only and should not replace medical, legal, financial, or psychological advice.

Important Disclaimer

  • All products, remedies, rituals, spiritual tools, and guidance offered by Lotus Petalss are intended for spiritual, personal, and metaphysical support purposes only.

  • We do not guarantee specific outcomes, timelines, or manifestations. Individual experiences and results may vary.

  • For any support regarding your order, kindly contact us through the official communication channels mentioned on our website.

Changes to This Policy

  • We may update this Privacy Policy from time to time. The “Last updated” date at the top will show the latest version. Changes take effect when posted on this page.

Contact Us

  • If you have questions about this Privacy Policy or how we handle your data, contact:

  • Lotus Petalss
    Email: tarotwithnandini@gmail.com

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