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Privacy Policy – Lotus Petalss

Last updated: 14 May 2026

Lotus Petalss (“we”, “our”, “us”) is a spiritual and crystal shop offering crystals, divination tools, healing sessions, readings and online programs. We respect your privacy and are committed to protecting your personal information.

By using our website and services, you agree to the collection and use of information in line with this Policy.

Information We Collect

We may collect the following information:

  1. Contact details

    • Name

    • Email address

    • Phone number

    • Billing and shipping address

  2. Order and payment details

    • Products and services you purchase

    • Order history

    • Partial payment details processed through our payment partners

    • We do not store your full card details on our servers.

  3. Account and member details

    • Login email and password (encrypted)

    • Profile details you choose to share

  4. Booking and program details

    • Sessions you book (date, time, service type)

    • Online programs you enroll in and your progress

  5. Communication data

    • Emails, messages, and form submissions

    • Feedback, reviews, and testimonials

  6. Technical data

    • IP address

    • Device and browser type

    • Pages visited and time spent on the site

    • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide readings, healing sessions and online programs

  • Manage your account and member area

  • Communicate with you about orders, bookings and support

  • Send you updates, offers and spiritual content (only if you opt in)

  • Improve our website, products and services

  • Comply with legal and tax obligations

  • Prevent fraud and protect our website

Legal Basis for Processing (for applicable laws)

Depending on your location, we may process your data based on:

  • Your consent

  • Performance of a contract (for orders, bookings, programs)

  • Legal obligations (tax, accounting, compliance)

  • Our legitimate interests (to run and grow our business, improve services, prevent fraud)

Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Keep you logged in

  • Remember your cart and preferences

  • Analyze site traffic and performance

  • Improve your browsing and shopping experience

You can control cookies through your browser settings. If you disable cookies, some features of the site may not work properly.

How We Share Your Information

We may share your information with:

  • Service providers (payment gateways, shipping partners, email providers, analytics tools, booking and program platforms)

  • Professional advisors (accountants, legal advisors) when needed

  • Authorities when required by law or to protect our rights

We do not sell your personal information.

Data Storage and Security

  • Your data is stored on secure servers and platforms we use to run our website and services.

  • We use reasonable technical and organizational measures to protect your data from unauthorized access, loss or misuse.

  • No method of transmission or storage is 100% secure, but we work to keep your data as safe as possible.

Data Retention

  • We keep your information:

  • As long as your account is active

  • As long as needed to provide services and support

  • As required by law (for example, tax and accounting records)

  • When data is no longer needed, we will delete or anonymize it.

Your Rights

  • Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of your data (subject to legal limits)

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Request a copy of your data in a portable format

  • To exercise these rights, contact us at:
    Email: tarotwithnandini@gmail.com

  • We may need to verify your identity before responding.

Third‑Party Links

  • Our website may contain links to other sites. We are not responsible for the privacy practices or content of those sites. Please review their policies separately.

Children’s Privacy

  • Our services are not directed to children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.

Changes to This Policy

  • We may update this Privacy Policy from time to time. The “Last updated” date at the top will show the latest version. Changes take effect when posted on this page.

Contact Us

  • If you have questions about this Privacy Policy or how we handle your data, contact:

  • Lotus Petalss
    Email: tarotwithnandini@gmail.com

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